Resort Manager Resume Samples

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• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Take charge of the duties of the Front Office Manager when the Front Office Manager is off/vacation
• Works harmoniously with co-workers and supervisors
• Perform other tasks or projects as assigned by hotel management and staff
• Interview and select job applicants as well as supervise, discipline and give performance evaluations for employees
• Assist guests regarding hotel facilities in an informative and helpful way

• Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
• Conduct and or participate in the performance review of specific Planning Committee members and the development of any manager assigned as a mentee
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Aid in the development of existing personnel and assist in the recruitment of new employees
• Creates and manages Association(s) budgets
• Will execute all operational and strategic initiatives that have been discussed, providing feedback, and alternatives
• Assists the General Manager in duties of enforcement of the governing documents for all facilities

• Provide strategic and operational leadership for a resort team of up to 1800 Cast Members
• Drive guest and cast satisfaction to include show quality, safety, efficiency and productivity
• Leverage a strong service orientation and a disciplined work ethic to inspire our Cast to exceed guest expectations everyday
• Lead and support the resort in the achievement of financial and operational targets
• Serve as a leader, mentor and coach and drive talent planning and development across the resorts
• Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives
• Oversee the hiring, reviewing, disciplining and separating of staff, in accordance with the organization’s staff management policies

• Possess strong commercial acumen, with experience in increasing profitability
• Run the quality program and implement actions in order to impact significantly the quality scores and the guests experience
• Proficient in time management; the ability to organize and manage multiple priorities
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Multi tasker with strong attention to detail
• Strong Problem solving abilities
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• Knowledge of office processes, practices, and computer literate in a Windows environment using Excel, Power Point, Word, Publisher, Outlook, Adobe Acrobat, and Building Link Resident Software
• General Management experience in a similar quality hotel
• In-depth knowledge of the hotel/leisure/service sector

15 Resort Manager resume templates

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Resort General Manager Resume Examples & Samples

• Provide strategic and operational leadership for a resort team of up to 1800 Cast Members
• Drive guest and cast satisfaction to include show quality, safety, efficiency and productivity
• Leverage a strong service orientation and a disciplined work ethic to inspire our Cast to exceed guest expectations everyday
• Develop high performance teams focused on improving the overall Walt Disney World resort experience and business performance metrics
• Lead and support the resort in the achievement of financial and operational targets
• Serve as a leader, mentor and coach and drive talent planning and development across the resorts
• Drive the Resort experience by leveraging strategic support partnerships and integration to provide a world class hotel experience and level of service to our guests
• Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives
• 10+ years progressive hospitality leadership experience
• Proven track record driving change, innovation and service excellence
• Proven leader who enables the overarching strategy and drives results through creative sensibilities, strong business acumen and strategic thinking
• Demonstrated experience delivering operational excellence and leading businesses to strong financial performance
• Proactive focus on anticipating diverse needs of our global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences
• Proven experience in a multicultural environment
• Proven leader who pushes himself/herself and team to next level of quality and service
• Demonstrated ability to inspire, drive enthusiasm and teamwork with a commitment to excellence
• Proven leader who recognizes, retains and invests in the development of talent and the growth and satisfaction of the teams
• Demonstrated potential and/or ability to build and foster relationships with cross functional partners and operate successfully in a matrix environment
• Demonstrated ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
• International hotel leadership experience with global hotels and resorts
• Seasoned hotelier who has been part of transformational work or service transformation
• Bilingual or multi-lingual strongly preferred
• Leadership of Resort Vacation Ownership or Membership experience
• Bachelor’s degree in Hospitality or equivalent experience

Resort Manager Resume Examples & Samples

• 5/10 years’ experience in a management position in luxury hospitality
• Strong crisis management skills
• Coordinate and manage the day-to-day operations of the hotel
• Attend and participate in all Planning Committee meetings and events
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• Conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
• Meet on a regular basis with all managers, supervisors, and non-management employees
• Monitor all standards in the hotel to ensure they are in place and enforced
• Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
• Conduct and or participate in the performance review of specific Planning Committee members and the development of any manager assigned as a mentee
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees
• Aid in the development of existing personnel and assist in the recruitment of new employees
• Conduct daily and weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
• Control expenses through actively participating in all areas of the hotel operation
• Ensure facility is well maintained from both housekeeping and engineering standpoints
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Ensure all Four Seasons Hotel Policies and Procedures are followed
• Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
• Assume authority of General Manager in his/her absence
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Medallia, LQA, Employee Opinion Surveys)
• Run the quality program and implement actions in order to impact significantly the quality scores and the guests experience
• Educate Department Heads and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food & Beverage, Rooms and Engineering

Resort Assistant Manager Resume Examples & Samples

• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Train supervisors and fulfill training role in the absence of the trainer
• Experience with Opera software an asset
• Minimum of 1 year previous proven supervisory experience
• Strong guest service orientation and training skills background required

Resort Assistant Manager Resume Examples & Samples

• Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Frequently tours the hotel and monitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled
• Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments
• Resolves customer complaints from all areas of the hotel
• Minimum Two Years Luxury Experience in Hospitality desired
• Cultural sensitivity to Hawai’i and its workforce

Resort Assistant Manager Resume Examples & Samples

• Must have previous Rooms Division experience in a managerial role
• Front Office experience extremely helpful
• Work authorization for this location is required

Franchised Resort Manager Based Resume Examples & Samples

• Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; or 5 experience in a senior management position within resort operations Extensive knowledge of rooms operations and/or Holiday Ownership operations; Holiday Ownership operations will be an advantage
• Knowledge of overall hotel operations as they affect department service, efficiency and profitability
• Strong organization and strategic planning skills
• Intermediate or advanced computer and system knowledge
• Ability to use standard software applications and hotel systems
• Ability to evaluate business trends, determine applicability to customer profile and propose modify business strategies
• Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience
• Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals
• Strong communication skills in English (verbal, listening, writing)
• Strong consensus building skills
• Strong customer and associate relation skills
• Extensive knowledge of Resort operations including rooms, food and beverage
• Solid knowledge of food and beverage concepts and sales strategies
• Retail merchandising skills
• Ability to effectively manage labor productivity
• Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue
• Ability to manage customer preference, loyalty and satisfaction

Resort Assistant Manager Resume Examples & Samples

• 2 years hotel experience, preferably with Front Desk, Concierge, or Guest Services
• Experience with computers
• US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Steamboat Resort Services Manager Resume Examples & Samples

• Three years of progressively responsible property management or hotel experience
• Experience overseeing landscaping crews and shuttle department operations
• The operational workings of a shuttle and landscape department
• The businessprinciples and practices of resort condominium management including the operational functions of the front desk, maintenance, and housekeeping departments
• Association budgeting and general accounting
• Staff supervision, training and performance evaluation
• Leading a team
• Effective verbal and written communication Assessing the effectiveness of SRS operations
• Evaluating financial reports
• Accurately completing administrative processes and paperwork
• Willingness to occasionally work long and irregular hours
• Remaining calm and thoughtful when presented with a stressful situation
• Delegating responsibility and achieving results through effective leadership of staff
• Developing and maintaining positive working relationships with staff, guests and owners

Resort Manager Resume Examples & Samples

• Manages, directs and coordinates all activities of the Resort to monitor quality, and internal and external guest satisfaction
• Participates as needed to ensure guest expectations are met
• Provides communication and leadership to promote club usage and increase sales. Interviews, trains, supervises, counsels, schedules and evaluates Team Members
• Previous timeshare management experience
• CAM license
• Previous or current experience with Hilton Grand Vacations

Resort Manager Resume Examples & Samples

• Previous experience in a Resort Manager role is preferred
• Proficiency in French and English is a must
• High degree of analytical abilities
• Some travel is required for training, conferences and special events

Resort Manager Resume Examples & Samples

• Manage day-to-day operations of the Resort. Assess, evaluate and meet the short and long term needs of the Resort to ensure its success under the general guidance of the General Manager
• Report directly to the General Manager and manage the functions of F&B division, Room division as well as other operation departments, including planning and organizing work, communicating goals, and scheduling/assigning work
• You will comply with and advise staffs of formal policies and procedures, identify options and resolve issues. Initiate salary, disciplinary, or other staff-related actions in accordance with company rules and policies. Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staffs are properly trained and have the tools and equipment needed to effectively carry out their job functions
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the resort. Achieve productivity and quality goals
• Ensure a safe and secure environment for guests, employees, and resort assets
• You are responsible as appropriate in the absence of the General Manager

Resort Manager Resume Examples & Samples

• Maintains product and service quality standards by conducting ongoing evaluations, investigating and resolving complaints, and initiating corrective action as needed
• Monitors resort operation performance through verification and analysis of guest satisfaction systems and by using daily, weekly, and monthly financial reports
• Monitors department operational efficiencies and initiates appropriate action, as required
• Assist the General Manager with the development of short and long term financial and operational plans and budgets for the resort, by department, which support the overall corporate objectives
• Ensures that the established preventative maintenance program, to protect the physical assets of the resort, is effective; oversees the efficient use of Asgard maintenance software system and daily monitoring of work orders, response times, and status of service
• Works closely with Human Resources (Corporate and local) to ensure employee motivation, training and development compliance, recruitment, retention, annual team member performance evaluation goals, as well as compliance with corporate policies and procedures and established labor regulations
• Conveys monthly profit and loss analysis with direct reports to plan strategies for those areas requiring improvement
• Tours the property daily; performs regular daily room inspections to ensure superior quality for members, owners, and guests
• Works with the Yield Management team to maximize room inventory, utilization, and revenue
• Daily review of security statements and incident reports; oversees the efficient use of iTrak software for incident reporting, where applicable
• Maintains internal two-way interdepartmental communication systems and procedures to reach all team members and departments as necessary
• Develops and fosters professional relationships with members, owners, and guests to establish a climate of trust, confidence and mutual respect
• Complies with all quality assurance guidelines and achieves prescribes goals during biannual audits
• Actively participates in and oversees a comprehensive safety program
• A minimum of three (3) years of experience in the vacation ownership and/or hospitality field required
• A minimum of three (3) years of supervisory experience in the vacation ownership and/or hospitality field required
• Understand how to develop and implement business strategies
• Ability to interpret and create policies, procedures and manuals
• Ability to interpret and create spreadsheets

Resort General Manager Resume Examples & Samples

• High School Diploma (College or CVPM preferred)
• Strong client relations and interpersonal skills
• Background in managing service oriented operations. (Veterinary or pet care facility operations management with profit and loss responsibility preferred)
• Personnel management experience that includes the ability to make decisions, delegate environment
• Responsibility and achieve results by fostering a supportive and positive working
• Financial budget management experience
• Possess excellent and friendly communication skills, both written and oral
• Enthusiastic and goal oriented
• Ability to plan, organize and effectively present ideas and concepts while displaying team oriented leadership skills with the ability to take constructive feedback
• Be a self-starter and have the ability to be a team player and work flexible hours and days according to business needs
• Must be able to handle multiple tasks at once, and deal with an environment of changing priorities
• Dependable attendance is required
• Must be able to lift 40 pounds
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day
• Direct and develop the animal care and administrative staff towards the goal of quality pet care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations
• Oversee the hiring, reviewing, disciplining and separating of staff, in accordance with the organization’s staff management policies
• Review the P&L Report monthly and partner with the Regional Leadership team to increase revenue and limit expenses; work with the support office and the Regional Leadership team to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures)
• Develop, execute and oversee an annual marketing plan for the resort
• Responsible for the efficient day-to-day resort operations to include enforcement of resort and VCA policies, procedures and protocols
• Model an “owner” mentality in the pet resort by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the pet resort
• Ability to plan, organize and effectively present ideas and concepts
• Maintain client and pet guest records and make certain all necessary logs are kept up-to-date through established protocols; assist department managers in follow-up and future management of client/pet guest relations
• Supervise the administration and case review of client concerns
• Build and maintain relationships within the community
• Oversee, plan, support and participate in all marketing related matters
• Positively represent the pet resort and VCA in the professional community and to the general public

Resort Manager Resume Examples & Samples

• Bachelor's degree in Hotel Management, Business Administration or related field preferred but not required; and/or a minimum of two (2) years of experience in customer service, management, hotel operations, restaurant, or retail experience
• 2 to 3 years of customer service and financial budget management experience
• Knowledge of sales and marketing techniques
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
• The ability to make decisions, delegate responsibility and achieve results with Hotel team members
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Respect for and willingness to work with clients and their pets
• Must be able to handle multiple tasks and deal with an environment of changing priorities
• Requires flexibility to work a schedule that may include after business hours and weekends and holidays
• The Hotel Manager is in charge of all associates, while directly supervising the departmental managers (Animal Care Manager, Front Desk Manager and Grooming Manager and Training Vendor)
• Work hand-in-hand with clients, sub-contractors and outside suppliers/vendors
• Supervises and manages Team Members according to The Pet Resort's operational system and through acceptable teaching and communication methods
• Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team
• Review the P&L monthly to increase revenue and limit expenses (budget forecast, operating plan, cap-ex expenditures)
• Model an “owner” mentality by demonstrating a willingness to assist all employees in making the Hotel a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the The Hotel
• Supervise the administration and review of client complaints
• Positively represent The Hotel in the professional community and to the general public

Resort Overnight Manager Resume Examples & Samples

• Oversees performance reviews, training and development of all front office, guest service, and Housekeeping staff to achieve hotel service quality standards
• Oversees and participates in all aspects of the Front Office, Guest Service, and Housekeeping operations, i.e. Guest Reception coverage as needed, Public Space cleanliness, and room inspections
• Responsible for maintaining Housekeeping supply and retail shop inventories on as needed basis or at minimum monthly par levels-oversees ordering of all supplies for both Departments in conjunction with monthly budget/forecast numbers
• Motivates team members and establishes a productive working environment at the hotel
• High School diploma or any other combination of training or experience that provides the required knowledge, skills and abilities
• Previous customer service experience in the hospitality field
• Compute basic arithmetic
• Fluency in English both verbally and non-verbally

Resort Assistant Manager Resume Examples & Samples

• Provide excellent service to all Guests and Members, resolve Guest issues and attend to respond to requests in a prompt and thorough fashion
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Resort Manager Resume Examples & Samples

• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Experience as Resort Manager or Director of Operations within a similar quality hotel
• Degree or diploma in Hotel Management or equivalent
• Possess strong commercial acumen, with experience in increasing profitability
• In-depth knowledge of the hotel/leisure/service sector

Resort Assistant Manager Resume Examples & Samples

• Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
• High school diploma or equivalent, College degree preferred

Resort Assistant Manager Resume Examples & Samples

• Execute the tasks of a Guest Experience Concierge, Guest Services Attendant, and Communications Operator
• Follow‑up on service procedures
• Supervise the consistency of Core Standards as it applies to the Guest Services Attendants and Guest Experience Concierge
• Interview and select job applicants as well as supervise, discipline and give performance evaluations for employees
• Schedule staff and complete payroll records in accordance with budgeted guidelines
• Work closely with Housekeeping and Engineering to insure timely room turns for our Owners and Guests
• Order supplies, including office supplies, room key cards, and printing and stationary
• Maintain the front office as a safe environment and in accordance with all guidelines
• Oversee the cleanliness of the front desk, lobby, morning coffee station, cribs/linen, and golf carts for guest transportation
• Perform other tasks or projects as assigned by hotel management and staff
• Maintain a friendly but unobtrusive manner with all guests
• Utilize all computer systems relevant to the departments
• Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service
• Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department
• Ensure the correct and consistent service techniques for check in, check out, and in villa orientations
• Anticipate, in advance, all materials and supplies and assure their availability
• Communicate with other departments to ensure a supporting team of professionals
• Record, track, understand and interpret any and all night audit functions and insure accuracy of information distributed
• Take charge of the duties of the Front Office Manager when the Front Office Manager is off/vacation
• Utilize the computer systems in complex check in/out functions as well as reservations procedures, room blocking, changing housekeeping statuses, adjusting postings, adding notes, reading availability, etc
• Promote good public relations and handle complaints or concerns of guests
• Competitive Salary & Wages
• Excellent Training and Development Opportunities
• 401k Participation with Company Matching Program
• Complimentary Employee Meals
• Complimentary Dry Cleaning for Employee Uniforms

Assistant Resort General Manager Resume Examples & Samples

• Report deficiencies, which would adversely affect the operation of the resort, to the RVP
• Assist with developing marketing strategies and maintaining effective advertising to attract prospective guests to resort
• Complete market surveys and insurance inspections as required
• Initiate and maintain local dealer relationships
• Coordinate and follow-up on service requests
• Assist with preparation of annual operating budget
• Review monthly property accounting reports and compile reports for Accounting; prepare monthly explanation of P&L variances
• Select, supervise, and review all contractual services as directed

Resort Manager Resume Examples & Samples

• Manage the resources and assets of the property, including staff, buildings, and other assets
• Attract new customers and guests through active marketing, excellent customer service, and adding value to the vacation experience of our guests
• Analyze, prepare and manage the operational budget of the resort
• Maximize the profitability of the resort
• Be the face of ELS standards to our customers and guests

Lady Resort Assistant Manager Resume Examples & Samples

• Demonstrate service attributes in accordance with industry expectations and company standards including
• Hotel and Rooms Master key
• Credit Follow up
• Correct billing of guest upon check out and appropriate payment method

Resort Manager Resume Examples & Samples

• Organizes, plans, and directs the resort’s operations and functions
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company
• Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated
• Develops and maintains cost and labor controls to ensure operation within budget
• Monitors operational performance through observation and feedback
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determines most appropriate and least expensive method to make repairs and perform needed maintenance
• Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager’s response to inquiries, officer’s reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting
• Monitors replacement program for the Association(s) as dictated by reserve budgets
• Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquires to the Association(s) Board and to Hilton Grand Vacations Company
• Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs
• Assures compliance with labor laws and respects areas of responsibilities
• Counsels employees on job-related matters
• Responds to owner and guests problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner
• Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established
• Coordinates with accounting staff to insure that accurate records are maintained
• Reviews and evaluates in all aspects of the Association's operation and makes recommendations for changes as needed. Is alert to potential problems or areas of concern
• Creates and manages Association(s) budgets
• Communicates continuously with Homeowners Association(s) Board of Directors
• Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts
• Must have Communication Association Managerial License (CAM)
• Must have experience in a timeshare resort
• Must be able to work a flexible schedule, including regular Saturday shifts
• Must be able to manage a financial budget
• 3-5 years managerial experience in a timeshare resort

Resort Services Manager Resume Examples & Samples

• Liaise with Sales and Marketing in promoting outlets and whole resort
• Liaise with Director of Operations to communicate special events
• Develop business leads, solicit potential clients, network with University Organizations and local clubs to showcase our Outlets as venues for events
• To exceed all financial objectives and clients expectations
• Perform pre-screening calls for all arrivals
• Be visible within the hotel lobby at the resort services desk
• Working with the reservation manager to produce departmental rotas

Resort Experience Manager Resume Examples & Samples

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Guest Services and Front Desk Operations
• Encourages and builds mutual trust, respect, and cooperation among team members
• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.Maintaining Guest Services and Front Desk Goals
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Assists with energy conservation efforts by monitoring compliance during property tours.Supporting Projects and Policies Related to Guest Experience and Safety
• Supports implementation of the customer recognition/service program, communicating and ensuring the process
• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
• Ensures compliance with all policies, standards and procedures
• Understands and complies with loss prevention policies and procedures.Ensuring and Providing Exceptional Customer Service
• Observes service behaviors of employees and provides feedback to individuals
• Reviews comment cards and guest satisfaction results with employees
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Additional Responsibilities
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
• Performs Front Desk duties in high demand times.MANAGEMENT COMPETENCIES

Resort Manager Resume Examples & Samples

• A post-secondary diploma or degree in a field of study related to this profession
• Bachelor’s Degree in recreation, hospitality or communications preferred; work experience may be substituted; business management education or experience a plus
• The ideal candidate will have been a Resort Manager, Front Office Manager, Outlet Services Manager or Guest Services Manage for the past 3-5 years, with a minimum of 3 years at a luxury resort or residential property
• Prior experience with a community association is a plus
• Experience successfully leading in a fast-paced environment and prioritizing demands
• Flexible work hours to meet the demands of a 24/7/365 operation is a must
• Detailed oriented with a keen sense and eye for luxury and outstanding guest service
• Approachable, open minded and fair; must possess the ability to communicate effectively within various levels of colleague and managers throughout the resort
• Experience and expertise in developing and writing training materials
• Ability to walk/stand for extended periods of time while on shift
• Prior Five Star and/or Five Diamond Experience Preferred
• Knowledge of office processes, practices, and computer literate in a Windows environment using Excel, Power Point, Word, Publisher, Outlook, Adobe Acrobat, and Building Link Resident Software
• Company-issued internet browser and e-mail programs (Outlook)
• Ability to speak effectively in English welcoming owners, guests and vendors. Knowing additional languages is a plus
• PREFERRED - Ability to speak effectively in additional languages such as Spanish to owners, guests, and vendors

Resort Manager Resume Examples & Samples

• CAM license required, Management and Condo/Timeshare experience required
• College education preferred but not required, with 3-5 years of related experience
• Experience in real estate sales and rentals, a plus
• Working well under pressure
• Multi tasker with strong attention to detail
• Excellent communication and customer service
• Experience in Word, Excel, Outlook and timeshare, rental software
• Strong Problem solving abilities

Manager, Resort Resume Examples & Samples

• At least three (3) years' experience in Front Office management or a related area within hospitality
• Working knowledge in all aspects of Hotel Rooms Department
• The ability to lead and work effectively with other department employees, guests, and management
• Ability to establish and maintain an effective working relationship with management and employees
• Pleasant personality, team oriented and enjoys working with and assisting people
• Ability to respond to common inquiries from other employees or guests
• Excellent communication, organization and analytical skills
• Ability to read, write and communicate verbally in English
• Ability to do intermediate math
• Ability to present self in a professional, pleasant, confident and well groomed manner
• Intermediate skills in Microsoft Excel, Word and Outlook as well as hotel management software
• Comprehensive knowledge of pertinent Federal, State and local laws, code and regulations, impacting Front Office Management
• Knowledge of principles and practices of budget preparation and administration
• Ability to apply reasoning to variety of situations
• Title 26 knowledge
• High school diploma or an equivalent combination of education and experience